Return & Exchange Policy

At Arti Apparel, we aim to provide the best shopping experience for our customers. Please review our policy below before placing an order.

1. EXCHANGES

a. Orders not yet shipped

  • Eligible for exchange within 2 days from the order confirmation date.
  • Please email us at support@artiapparel.com to request changes.

b. Orders already delivered

Conditions for exchange:

  • Request timeframe: Must be submitted within 3 days of receiving the product.
  • Processing time: Exchanges are processed within 7 business days (excluding weekends) after approval.
  • How to request: Use the live chat on our website or email support@artiapparel.com.
  • Product condition: Items must be unused, in original packaging, with all tags and accessories intact. No fragrance, stains, or damage.
  • Proof required: Customers must provide unboxing video and invoice as proof of purchase.

2. SHIPPING FOR RETURNS/EXCHANGES

Items must be carefully packaged and shipped with a trackable service.

  • Customers may either:
    • Arrange shipping themselves via UPS, FedEx, DHL, etc., or
    • Authorize Arti Apparel to arrange the return.
  • If self-arranged, customers must provide tracking number and proof of shipment.
  • Arti Apparel is not responsible for lost items without valid tracking information.

3. NON-EXCHANGEABLE ITEMS

  • Items not meeting the above conditions.
  • Damaged items caused by customer, altered items, stained or used items.
  • Personalized, discounted, or promotional gift items.
  • Items sent back without prior confirmation from Arti Apparel.

4. EXCHANGE COSTS

  • Customers are responsible for two-way shipping fees, customs duties, and related charges.
  • Exchange value is calculated based on the original purchase price (excluding service fees, shipping, taxes, and customs).
  • If the replacement item is of lower value, the difference will be issued as a coupon for future purchases.

5. REFUNDS / RETURNS / CANCELLATIONS

  • Once an order has been completed, no refunds, returns, or cancellations are accepted.

6. DEFECTIVE ITEMS (MANUFACTURER FAULT)

  • Defects must be reported within 2 days of receiving the order, with photos/videos sent to support@artiapparel.com or via live chat.
  • Defective products will follow the exchange process.
  • The order value will be retained as store credit for a new purchase or future use.

7. IMPORTANT NOTES

  • Customer service advice is for reference only.
  • Final decisions are based on detailed order verification by Arti Apparel.

8. SHIPPING POLICY

  • Worldwide shipping available.
  • Delivery timeframe: 7–20 days depending on region.
  • Express shipping: Available with additional charges depending on area and delivery time.
  • Shipping fees: Calculated at checkout, based on weight and destination (excluding customs duties & taxes).
  • Tracking information: Sent via email within 2–3 business days after dispatch.

PLEASE NOTE:

  • Accurate shipping details must be provided to avoid delays.
  • Import duties and taxes are the customer’s responsibility.
  • If the customer refuses delivery, all incurred fees (taxes, return shipping, handling) will be deducted directly from the order value.

For all inquiries, please contact: support@artiapparel.com